Privacy & Cookie Policy

Nothing is more important to us then our customers. We will always put your best interests first and that includes how we manage your data. We keep is safe, only keep if it’s going to help us to serve you better and we never share it with anyone else.

The data controller (the company that’s responsible for your privacy) for everything we do  is The Greater Good Fresh Brewing Co Limited.

Here’s what we ask for and how and why we use that information.

Your name and contact details

How we use your name & contact details

Why? 

Send you Fresh Beer products

Because we know how good it tastes J We also know that when you spend money with us, we need to send you the goods!

Service Messages  - Including deliveries and order updates.

If we need to update you to keep you informed of your order progress, then we think this is the best way to do it.

Sending you information by email, SMS, or post, about our new products and services

We’re always launching new things and we want to keep you in the loop with what we’re doing because we’re confident you’ll love it.

Fraud prevention and detection

It helps to keep everybody safe

Adverts as you brows the web

We run campaigns to inform our customers about products we have which we think they will like – we never serve ads we don’t think you’ll be interested in.

Keeping track of what you like

We do this to make sure we’re offering you the right products and it also helps us inform what we work to develop next.

 

Your date of birth

How we use DOB information

Why?

Fraud prevention and detection

It helps to keep everybody safe

Birthday Treats

J

 

Your gender information

How we use Gender information

Why?

To help us understand what products different people like

We’ve developed pioneering technology and knowing what different people like helps us to improve our products in the right way. We want to make products that work for all different kinds of people.

 

 

 

 

Your contact history with us

All of our correspondence with you – what you’ve said to us and what we’ve said to you.

 

How we use correspondence information

Why?

To helps us to provide the best customer service

Because we think it’s what you would want.

Train our staff

To make sure we’re as good as we can possibly be.

 

Purchase history and saved items

What you’ve bought in the past and anything you might have put in your basket.

How we use your purchase history and saved items

Why?

To help us to sell you the products that are most relevant to you.

We need to do this to facilitate the transaction.

Keep track of what’s sold

For customer service and returns purposes.

 

Technical information about the platform and device you’re using to browse the website or app.

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

 

How we use Device and Browser Information

Why?

To make sure our website works for you.

To give you the best experience.

Protect our website

To prevent and detect fraud and other malicious activity

 

Information from accounts you link to us

Here’s what we do if you link your social media accounts to us.

How we use information from accounts you link to us

Why?

To enable you to log into our website simply and easily without having to create a specific account

To give you the quickest access we can to our services and products

 

Your responses to surveys, competitions and promotions

How we use your responses to surveys, competitions and promotions

Why?

Run the survey, competition or promotion

We need these responses to help understand what people think of the survey questions.

 

You only have to give us your personal information if you want to but without it, it is unlikely we’ll be able to do things like deliver you products. What ever you decide, we fully respect your choice and will make sure we abide by your wishes.

Sharing your information

We never ever sell anyone’s personal data to any third party… ever. The only time we share data with 3rd parties is if we’re working on systems to deliver you a service – for example, payment providers, logistics partners and agencies that help us with marketing.

Marketing

If you give us permission we will keep you up to date with the most relevant and latest products we have. You can stop receiving marketing messages from us at any time. To do this, click on the unsubscribe link in any email.

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

Your rights

You have a lot of rights relating to your personal information: 

The right to be informed about how your personal information is being used

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time

The right to request that we transfer or port elements of your data either to you or another service provider

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office 

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

When we make any significant changes to how we protect your privacy, we’ll always update you via email.

Cookies

We use cookies on our website to help give a relevant and optimised online experience. You can read about how we use cookies on our cookie page.

 

How to contact us

If there’s absolutely anything we can do to help please don’t hesitate to get in touch on the contact us page.