FAQ's

How do I get replacement parts?

Please get in touch with us on the contact us page and we’ll see what we can do to help. 

Is the Purifier safe?

The Purifier can be dangerous if consumed in its concentrated form – please refer to the product label for more information. Do not get any Purifier in your eyes. The Purifier is safe to use as directed only. 

Why do I need the purifier?

When making alcoholic drinks in this way, it’s very important that the Pinter is perfectly clean otherwise you can spoil the end result. The Purifier ensures the Pinter is sterile. 

Can I mix and match colours?

Each Pinter comes in its own colour – you can’t mix and match. 

I spilt some Fresh Press/yeast, will my brew still work with what is left?

The Fresh Presses and yeast are carefully balanced to give the perfect drink. If you spill some, it’s likely you can get a great drink still, but depending on how much you have spilt, it may not reach its full potential.

If I add more or less yeast, will that affect how alcoholic my drink is?

Less yeast means the fermentation happens more slowly which can result in your drink being less alcoholic. More yeast means the drink can ferment faster but this can also affect the flavour. The overall ABV of the drink is restricted by how many edible sugars there are for the yeast to drink – so more yeast doesn’t necessarily mean a higher ABV. 

Do you have an alcohol free version?

Not at the moment but we hope to launch one. 

Do you have drinks other than beer and cider?

The full range of products is available in the shop on the website. This changes on a regular basis so please check back for updates.

I lost my yeast, can I just use bread yeast?

No, the yeasts are each specially selected to make each respective drink. 

How do you make it? 

Instructions can be found here.

Where do the ingredients come from?

You can learn more about this in our blog posts.

How was the technology developed?

We spent 6 years working with leading experts around the world to develop what you see today. It is the result of thousands of hours of testing and over 500 prototypes.  

How long does delivery take?

More information can be found on our shipping information page.

Is delivery included?

Yes for the Pinter Packs, the Pinter is much larger so has a shipping fee.

How many brews can one Pinter do? 

Each Pinter comes with a one year warranty. There is no limit on how many brews you can do in that time.  

How long is the Pinter warranty? 

One year

What Fresh Beers are available to make in the Pinter?

The full range of products is available in the shop on the website. This changes on a regular basis so please check back for updates.

How is it more environmentally friendly?

One Pinter represents 17 x 330ml bottles or cans. That is replaced by significantly less packaging. Furthermore, because we transport just a fraction of the weight and volume that you would do for a fully brewed 17 cans of beer, there are big CO2 savings.

What temperature water can I add?

Use water from the cold tap. Hot tap water can be contaminated and if it’s too hot, it can kill the yeast. The water will quickly reach room temperature which is where it needs to be for the fermentation process.  

How long does it last once made?

30 days. 

How long can I leave it for if I haven’t tapped it?

30 days.

How is this process quicker than normal brewing?

We’ve spent 6 years researching everything from specialist yeast strains to special valve technology. Beyond that, our trade secrets need to stay a secret.

Can I add my own ingredients?

The Pinter warranty is only valid while Pinter Packs are the only ingredients used. Other products are not tested and may damage the Pinter.

Can I use another kit in the Pinter?

The Pinter warranty is only valid while Pinter Packs are the only ingredients used. Other products are not tested and may damage the Pinter.

Do I need any other equipment to use it?

The Pinter is everything you need!

Will it fit in my fridge?

The Pinter is designed to fit in 80% of fridges without the need to change the shelf configuration. It is important to get the Pinter into the fridge in order to create a great drink so if at first it doesn’t fit, it may be necessary to rearrange the shelves.

Do I have to use special water or can it be tap?

Use water from the cold tap. Hot tap water can be contaminated and if it’s too hot, it can kill the yeast. The water will quickly reach room temperature which is where it needs to be for the fermentation process.  

Why is my drink cloudy?

The cloudiness of the drink depends in part on which drink you’ve chosen to make. Lots of craft beers are cloudy as they retain some of the key flavours that make the beer special – most importantly they’re unfiltered which is one of the tricks big industrial brewers use to make the drink more clear more quickly.  

Is my drink carbonated?

The Pinter produces a carbonated drink, varying depending on drink type.

Is it vegan/vegetarian?

Please check the individual product labels.

Is it gluten-free?

Please check the individual product labels.

Is it dishwasher friendly?

The Pinter is not dishwasher friendly. 

Best way to clean?

View the cleaning instructions here

What do I do with the waste yeast?

This is compostable so we recommend putting it in your compostable recycling stream. 

Where can I purchase it?

Here